Refund policy

Last updated: 12 June 2026

Every book is personalised and made to order, so the rules differ from off-the-shelf products — but Australian Consumer Law always applies.

We'll reprint or refund, free, if:

• the hardcover arrives damaged or with a printing/binding fault;
• the book doesn't match the personalisation you entered (wrong name, age, story type, or character);
• the digital files are corrupted or can't be downloaded;
• the artwork clearly doesn't resemble the photo you provided — tell us within 14 days and we'll regenerate the affected pages or refund.

Change of mind

Because each book is custom-made, we can't accept change-of-mind returns on hardcovers once printing has started, and digital files can't be "returned" once delivered. If your hardcover hasn't gone to print yet, contact us — we'll cancel and refund in full.

How to claim

Email kidsfantasy26@gmail.com with your order number and photos of the issue (for print faults). We respond within 2 business days. Refunds go back to the original payment method.